Showing posts from May, 2016

3 Tips to Turn Training Into Enablement

As a business analyst, a good portion of my work is to facilitate working sessions with groups of people. They might be a team (even my team) or they might be a disjointed random group of subject matter experts from a whole bunch of different organizations. And my job is to bring them together for a few hours in the hopes of producing some outcome: planning a timeline, analysing an existing set of tasks or data, generating requirements, etc.

So when I design an interaction, it's my job to make sure I don't waste anyone's time, that the group produces outcomes and (maybe even most importantly) that the group sees value in what they just did, and (if it fits really well) seeks to re-use the approaches (or just their spirit) in their own work.

Which is where a lot of training and facilitation falls down:  Take an off-the-shelf tool, combine with canned examples, present in a brief amount of time with limited hands-on work, and a finally add a dash of good luck to attendees who …

Storytelling: Building Compelling Stories for Any Audience (Presentation Materials)

Nothing irks me more than hearing someone say that they "have to build a deck" or "write a report" before they even mention the actual, you know, content of said deliverable. Especially since it's pretty easy to craft messages that people can relate to, rather than putting together another boring PowerPoint slide.

This presentation explores storytelling at work. Not milk-and-cookies-time-around-the-campfire storytelling, but using storytelling methods to build and deliver messages in a compelling way. Using empathy to draw your audience in and help them to hear your message, and hopefully create a memorable experience in the process.

Creative Commons LicenseAs with all my presentation notes and the content on this site, I've assigned the Storytelling presentation materials a Creative Commons license (CC by 3.0 non-commercial, see below for details). Feel free to use, copy, share, modify, improve and generally enjoy all of it, with attribution, for personal u…

Thing I Want: Better (Any?) Voice Commands on All My Apps

Yesterday, I went out for my first trail run of the season. As I ran, I listened to a CBC Spark podcast which, as usual, was full of random and interesting stories about how tech impacts culture and our everyday lives. There were a few items that I really wanted to bookmark, timestamp, or Evernote for later research, but short of stopping, pulling my arm band off and making an actual note, there is absolutely no way for me to identify or capture interesting tidbits while I'm active.
What I really wanted in that moment was the ability to say one of two things:
"Podcast Addict, timestamp now"
or even,
"Ok, Google: timestamp Podcast Addict now" And then I wanted Podcast Addict to flag the current section of the podcast I was listening to, so I could jump to it afterwards and capture the info or URL being discussed at that moment, rather than have to take the time to scrobble through an hour-long podcast to find that particular moment again (which, let's face …