Short talk: Service Design in a Rush

This video presents a short case study demonstrating the application of service design methodology in an accelerated fashion to evaluate the design of a government program. Topics covered include: rapid initiation (getting started right away), examining all facets of the service for blueprinting, participatory design with the people who deliver the service, remote service design methods, and success factors for replicating service design in a rush.

Interested in this talk?

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